Author Topic: I need some tech help (Read 868 times)

AR10ER · « **on:** March 21, 2010, 07:32:35 PM »

I can not get adobe flash player to work on my computer, the new version. I can not watch you tube, or any other video online now.

9Shooter · « **Reply #1 on:** March 21, 2010, 08:13:00 PM »

Quote from: AR10ER on March 21, 2010, 07:32:35 PM

I can not get adobe flash player to work on my computer, the new version. I can not watch you tube, or any other video online now.

I recently had trouble with flash too. Have you tried completely uninstalling it and then reinstalling it from Adobe's website? That fixed it for me.

AR10ER · « **Reply #2 on:** March 21, 2010, 08:21:18 PM »

Quote from: 9Shooter on March 21, 2010, 08:13:00 PM

I recently had trouble with flash too. Have you tried completely uninstalling it and then reinstalling it from Adobe's website? That fixed it for me.

It appears I have more problems than I thought. I did uninstall it, but now I can not reinstall it. I just found out I can not add attachments to my e-mail. I am going to do a restore and see what happens.

SEVERED · « **Reply #3 on:** March 21, 2010, 08:23:56 PM »

You might have a virus on your computer it happened to my dad a while back came through a bad .pdf file. i would run your virus software and see if that helps.

AR10ER · « **Reply #4 on:** March 21, 2010, 08:30:44 PM »

Quote from: SEVERED on March 21, 2010, 08:23:56 PM

You might have a virus on your computer it happened to my dad a while back came through a bad .pdf file. i would run your virus software and see if that helps.

Did that. AVG did not pick up anything. Bit defender did pick up a trojan, and removed it.

XDMHMMWV · « **Reply #5 on:** March 21, 2010, 08:43:06 PM »

Need a little more info.
Which version of Micro$oft Windows are you running?
Which browser, Firefox, IE, Opera?
Have you recently updated the system, installed new software, or upgraded hardware?
When you uninstantiated, did you reboot the machine before attempting a reinstall?

If you found a Trojan, you will need to reinstall. Once your system has been compromised, it stays compromised. The only fix is scorched earth.
Once nasties get into your system, the compromise your system in such a way that makes it easy for other nasties to get onto your system.
Removal of an intruder can also damage the system.

AR10ER · « **Reply #6 on:** March 21, 2010, 08:49:58 PM »

Quote from: XDMHMMWV on March 21, 2010, 08:43:06 PM

Need a little more info.
Which version of Micro$oft Windows are you running?
Which browser, Firefox, IE, Opera?
Have you recently updated the system, installed new software, or upgraded hardware?
When you uninstantiated, did you reboot the machine before attempting a reinstall?

If you found a Trojan, you will need to reinstall. Once your system has been compromised, it stays compromised. The only fix is scorched earth.
Once nasties get into your system, the compromise your system in such a way that makes it easy for other nasties to get onto your system.
Removal of an intruder can also damage the system.

Vista
Firefox
Just tried to update adobe flash
Yes

AR10ER · « **Reply #7 on:** March 21, 2010, 08:51:07 PM »

Do you think a restore from an external hard drive will work?

fm500 · « **Reply #8 on:** March 21, 2010, 09:16:37 PM »

You can try manually running this installer and flash might decide to work.

http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe

But as others have said... if your system is hosed it might be reinstall time.

XDMHMMWV · « **Reply #9 on:** March 21, 2010, 09:39:46 PM »

If the restore is from a ghosted copy, then yes, it will work. If the restore is a backtrack, the underlying problem could still be there.
Try the manual update that fm500 suggests.
You could also try flash 9 http://www.adobe.com/support/flashplayer/downloads.html

But, your main problem lies in the OS, it is buggy.

The best solution would be to upgrade to the latest version of Ubuntu!

AR10ER · « **Reply #10 on:** March 21, 2010, 10:12:30 PM »

This is getting screwer all the time.

I found this: http://support.mozilla.com/nl/forum/1/624799

Funny thing is, I can not remove bit defender, which someone on this thread said they did to fix the problem.

And not being able to add attachments to my e-mail is going to kill me. It is one of the ways I apply for jobs!

XDMHMMWV · « **Reply #11 on:** March 21, 2010, 10:31:17 PM »

You tried uninstalling Bit Defender from the uninstall in the program, and also through the add/remove in the Control Panel, right?
Try Safe Mode for the uninstall?
What are you using for e-mail? Pop3, Yahoo...

AR10ER · « **Reply #12 on:** March 21, 2010, 10:34:46 PM »

Quote from: XDMHMMWV on March 21, 2010, 10:31:17 PM

You tried uninstalling Bit Defender from the uninstall in the program, and also through the add/remove in the Control Panel, right?
Try Safe Mode for the uninstall?
What are you using for e-mail? Pop3, Yahoo...

I can not find an uninstall for it, and it does not show up in the add/remove. I am using msn mail, and gmail.

AR10ER · « **Reply #13 on:** March 21, 2010, 10:35:56 PM »

It does not turn up in search either.

XDMHMMWV · « **Reply #14 on:** March 21, 2010, 11:09:30 PM »

I don't understand why you can't add attachments to your e-mails. Are you getting an error, or is the page not loading after attachment?

Here is from Bit Defender's website on uninstalling:http://www.bitdefender.com/KB333-en--How-to-uninstall-BitDefender.html
It could be that during the original install, the uninstall menu was omitted. Try reinstalling, Bit Defender. Also, the option to repair, install, or install may show up when you pop in the disc again.

Other then this, I can't think of another way to get rid of Bit Defender. Vista is so clingy to programs, the physical removal of it, without going through a proper uninstall progam, could cause damage to the OS.

Looked around a bit more, this site may help:http://forums.techarena.in/networking-security/1165379.htm

Good luck

AR10ER · « **Reply #15 on:** March 21, 2010, 11:19:13 PM »

This is just getting messed up. I can not download anything.

As for the e-mail attachments, I click on it and nothing happens.

XDMHMMWV · « **Reply #16 on:** March 21, 2010, 11:31:14 PM »

Your problem might be Firefox. Have you tried using IE? Adobe flash may have damaged the Fox browser.
Have you made backups of your important data lately?

AR10ER · « **Reply #17 on:** March 21, 2010, 11:33:57 PM »

Quote from: XDMHMMWV on March 21, 2010, 11:31:14 PM

Your problem might be Firefox. Have you tried using IE? Adobe flash may have damaged the Fox browser.
Have you made backups of your important data lately?

I have everything on an external hard drive.

XDMHMMWV · « **Reply #18 on:** March 21, 2010, 11:39:32 PM »

If IE will not work, the only thing I can see is to reinstall the OS.

AR10ER · « **Reply #19 on:** March 21, 2010, 11:40:54 PM »

I am trying ie now.

XDMHMMWV · « **Reply #20 on:** March 21, 2010, 11:56:54 PM »

Sorry, but if you are running into the same problem in both browsers, and you have tried to reinstall bit defender, the only thing I can say is to reinstall the OS.

It may have been the OS was damaged when the trojen

was removed.

ballardw · « **Reply #21 on:** March 22, 2010, 07:02:05 AM »

Quote from: AR10ER on March 21, 2010, 11:19:13 PM

This is just getting messed up. I can not download anything.

As for the e-mail attachments, I click on it and nothing happens.

I did an upgrade to Firefox last week and had a problem with downloads for awhile. It seemed like a couple cold reboots were necessary but that did resolve. And I have issues every time any Adobe product updates. It seems like it takes several cycles to completely reset.

AR10ER · « **Reply #22 on:** March 22, 2010, 08:39:57 AM »

Removing bit defender did it! I can download, add attachments to e-mail, and I have video now!

Here is how I removed bit defender, Tools/Add-Ons/Extensions/Bit Defender/Uninstall.

And here is where I got the info. http://support.mozilla.com/nl/forum/1/624799

XDMHMMWV · « **Reply #23 on:** March 22, 2010, 10:01:51 AM »

So, Bit Defender is an anti virus that lives in the browser?
And even though it was installed via Firefox, it was affecting IE? $:-\$
That doesn't make sense.

AR10ER · « **Reply #24 on:** March 22, 2010, 10:13:32 AM »

Bit defender was always on, on my computer.