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Author Topic: My exp. With Springfield Armory...  (Read 641 times)

Offline redmist

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My exp. With Springfield Armory...
« on: May 13, 2009, 08:42:30 PM »
So I purchased one of the first XD9 Sub Compacts to hit Boise when they first came out. The gun has been perfect! Not a single failure on the weapon in 5000 rounds of use. As I was cleaning it to go to the IDPA Starter course, I noticed the barrel block was peening on the leading edges. It was so bad on one side that it had folded over and started to make a nice cutting edge. Sliced my finger on it!

So I sent some pics to springfield, and called customer service!






They have me send the gun in for repair...    :-\


ONE WEEK! Later!

My poor sub compact that has been refinished 3 times due to holster wear comes back with a whole new top end on it!!

Damn!

Thanks springfield!!!!!


I will be shooting this lil sucker tomorrow at the IDPA match at Impact.
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Offline Precise

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Re: My exp. With Springfield Armory...
« Reply #1 on: May 13, 2009, 09:49:08 PM »
Wow, nice that they're stand up about it. Too bad this appears to be the exception and not the rule with a lot of businesses.
I had a similar experience when I purchased a used Mossberg 590 and couldn't get the bolt disassembled. Mossberg had me send, again my used shotgun to them, and replaced and fitted the entire bolt for just my shipping charge to their repair facility. When I purchase another shotgun, they are #1 on my list to look at first. I'm about to purchase an XDM in 40 S&W, so it's good to know they value their customers!  :)
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Offline egress81

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Re: My exp. With Springfield Armory...
« Reply #2 on: May 14, 2009, 06:07:10 PM »
love SA i just picked up another XD today
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Offline Nomad

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Re: My exp. With Springfield Armory...
« Reply #3 on: May 14, 2009, 10:02:45 PM »
 Sent one back twice fast service and did repairs........
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Offline GrayWolf

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Re: My exp. With Springfield Armory...
« Reply #4 on: May 14, 2009, 10:10:03 PM »
I also love my XD 9mm. When I ordered an extra magazine about 2 months ago (when Cabelas was out of them), Springfield sent the magazine I ordered, PLUS an additional one free of charge, with an apology for shipping being so late!

Now that's customer service!
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Offline crombenevolant

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Re: My exp. With Springfield Armory...
« Reply #5 on: May 16, 2009, 06:25:20 PM »
I love my XD 45, and have nothing but good to say about it and the company.
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Offline Bill, Idaho

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Re: My exp. With Springfield Armory...
« Reply #6 on: May 16, 2009, 06:57:58 PM »
  A handful of years ago I went through the SA facility. My brother is tight with the number 3 or 4 guy. We walked around drooling over racks holding hundreds of .45 pistols, racks of hundreds of M1A's, and bins full of TONS of parts.
  Then, courtesy of SA, we went to their range.  The big-wheel opened the back of his SUV and pulled out SOCOM number 5.  It still had a bunch of temperature sensors stuck to it.  We got about 50 rounds out of it before we launched the extractor and related parts into a parallel universe (a somewhat common problem with M1A's).
  They are good people. I watched a couple of their techs working on an M1A that was in for some type of issue. Amazing.
   
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