I work for Canyon County Sheriff's Office and have for the last 20 years. I know of NO time when our dispatch has ever received a call for a "burg-in-progress" and we haven't responded. That simply does not happen. A burg-in-progress call is WAY up the priority list. Even if every deputy was already on a call at the time of the call coming into dispatch, they would clear at least one deputy and drag a few out of civil, and/or even the detectives.
And to say we didn't even take a report sounds highly inprobable. The public wouldn't believe what we take reports on. There is no way a "burg-in-progress" call would come into dispatch that we would not go to, investigate, and follow-up on, much less without a paper trail (report).
Depending on exactly where is is in relation to Linden and Farmway, it very well might have been Caldwell Police, not Canyon County Sheriff's Office. There are numerous enclaved areas around there.
And I am not making it sound like I'm pawning it off on CPD. They have almost the exact same response/paperwork policies.
(Off the record:a "burg-in-progress" call is the kind of call we jump over each other to go to! Usually the shift supervisor has to throttle us back, rather than prod us to get going! We don't get very many chances to catch a burglar in the act, so we hop on them.)